Warranty Policy

In-stock items: Warranty coverage begins on the date of delivery.

Out-of-stock items with quality defects:

• Within 1 month of use: Full (100%) refund
• Within 6 months of use: 90% refund of the purchase price
• Within 1 year of use: 80% refund of the purchase price
• Within 1.5 years of use: 70% refund of the purchase price
• Within 2 years of use: 60% refund of the purchase price
• Within 3 years of use: 50% refund of the purchase price

Pre-order items: Warranty coverage begins on the date of shipment.

Note: For purchases made through third-party platforms or authorized retailers, please contact the seller directly for refunds, replacements, or other after-sales support.

Note: Please verify your order status before submitting a refund or replacement request.

1. Pending Orders (In-stock and Pre-sale Products)

Please contact STAROLE Customer Support to confirm your order status. Customers are eligible for a full refund prior to order shipment. Refunds are processed within 3 business days.

2. Shipped Orders

2.1 Unopened, Undamaged Items

14-Day Money-Back Guarantee (Any Reason)

Unopened, undamaged items may be returned for a full refund for any reason within 14 days of the delivery date.

The delivery date is defined by the tracking information associated with your package's tracking number.

Please assist us in verifying the condition of the returned item; failure to do so may result in your refund request being denied.

Customers are responsible for all return shipping costs in this scenario.

The 14-day money-back guarantee does not apply to unopened, undamaged items that were delivered more than 14 days prior to the return request.

Damaged or Defective Outer Packaging:

Upon receiving a damaged or visibly deformed package, please file a claim with the courier immediately and obtain a stamped confirmation of damage.

Contact us with a detailed description of the issue, and include photos of the damaged package and the courier's confirmation document in your email.

Once we have verified the issue, you may request a full refund or a replacement product.

Missing Items from Your Package:

Please carefully inspect the package contents and verify the weight before signing for delivery.

If items are missing from your package, please contact us via email with your order number (e.g., #STAROLE***) and a detailed description of the issue, including supporting photos or videos.

Once we have verified the issue, you may request a replacement or a partial refund for the missing items.

STAROLE covers all shipping costs for returns and replacements resulting from damaged packaging, missing items, or misdelivered packages.

STAROLE is not liable for any compensation, including refunds or replacements, for packages lost after delivery to the correct shipping address. Package status is determined by official tracking information.

Please contact us within 7 days of delivery to report Dead on Arrival (DOA) items.

Please include your order number (e.g., #STAROLE***) and a detailed description of the issue, along with supporting photos or videos, in your email.

Once the item is confirmed as DOA, we will provide you with the warehouse address for the return.

After the DOA item is received and inspected at our warehouse, you may request a full refund or replacement.

STAROLE covers all return and replacement shipping costs for DOA items.

Customers must provide valid proof of purchase (e.g., order number #STAROLE***) and a detailed description of the issue, including supporting photos or videos, via email.

Our team will provide troubleshooting guidance and document the entire troubleshooting process.

Shipping costs for returns and replacements due to manufacturing defects:

• Within 30 days of delivery: STAROLE covers all shipping costs.
• After 30 days of delivery: Customers are responsible for return shipping costs; STAROLE covers replacement shipping costs.

• All returned items MUST include all original accessories and components.
• All returned items MUST be in their original packaging or packaging of equivalent protective quality.
• All returned items MUST be shipped to STAROLE's authorized warehouse(s).

Returns that do not meet the above requirements may be rejected at our discretion.

Warranties will be VOIDED if the incorrect item is returned, or if the defective item is not returned to an authorized STAROLE warehouse.

The refund process begins once the returned item is received and inspected at a STAROLE warehouse.

Refunds are issued to the original payment method used for your order. PayPal refunds typically take up to 48 hours to process. Credit card and bank account refunds take 7-10 business days to appear on your statement.

If we have reached our monthly refund processing limit, we may be unable to issue the refund through your original payment method. In such cases, we will issue the refund to your PayPal account via transfer, which typically takes 48-72 hours. We apologize for any inconvenience this may cause.

Customers are responsible for any remote area delivery surcharges.

Duty-free shipping insurance expires once the original package is successfully delivered. It does NOT apply to replacement shipments. If you wish to avoid customs duties, you will need to purchase a new duty-free shipping insurance policy for the replacement.

• Normal wear and tear resulting from daily use
• Bulk orders and orders intended for rental or commercial use
• Items without valid proof of purchase
• Items lost or stolen during use or transit
• Items whose warranty period has expired
• Discontinued models that are no longer in stock
• Free products, promotional giveaways, or items that have been resold or transferred to a third party
• Repairs performed by unauthorized third-party service providers
• Intentional damage caused by human error or misuse
• Damage caused by force majeure, including but not limited to natural disasters (hurricanes, tornadoes, floods, fires, earthquakes, etc.) and social events (strikes, war, government restrictions, etc.)
• Damage resulting from product misuse, including but not limited to drops, exposure to extreme temperatures, water damage, improper device operation, or unauthorized hardware modification or replacement

Note: The product warranty is voided if the item is damaged by human factors or misuse. No compensation is available in such cases. STAROLE may offer replacement parts or units (if available) through regular sales channels. Customers will be responsible for the cost of replacements or spare parts plus all applicable shipping fees.

Note: STAROLE's product warranty does not cover damage caused by overclocking, even when overclocking is enabled through STAROLE hardware and/or software.

Except for the warranty provisions explicitly stated above, STAROLE makes no other express or implied warranties.

STAROLE shall not be liable for any incidental or consequential damages arising from events beyond STAROLE's reasonable control, including but not limited to acts of God, property damage, loss of use, business interruption, lost profits, lost data, or any other consequential or special damages.