Return Policy

If you receive defective, non-functional Dead On Arrival (DOA) products, please contact our customer service team within 7 days of receiving the goods for after-sales processing, and follow the corresponding requirements according to different situations:

1. Both product and outer packaging are damaged
Please take clear photos of the damaged product and complete package, focusing on all damaged details, and send the materials to our customer service team for verification.

2. Wrong or incorrect product received
Please take clear photos of the received products, especially product labels, model information and other identifiable details, and provide your valid order information to our customer service team.

Warm Tip: Please carefully check the integrity and consistency of the package contents before signing for your order.

STAROLE provides a 30-day refund, return and exchange service for all eligible orders. You can contact our customer service team to apply for return or exchange within 30 days from the order delivery date. Returned products must be in their original unused state, unopened, with all original tags and accessories intact, and resalable.

Customers can cancel unpaid or unshipped orders within 48 hours of placement without any additional cancellation fees.

Service Fee Note: For returns caused by non-quality-related personal reasons, STAROLE will charge a 5% service and handling fee.

1. For returns initiated due to personal reasons, the customer shall bear the corresponding return shipping costs.
2. For product malfunction quality issues: if the order is placed within 30 days, we will bear the return shipping fee; if the order exceeds 30 days, the customer shall be responsible for the shipping cost.

STAROLE strictly guarantees the quality of all hardware products. The official warranty period of all products starts from the order delivery date.

This official warranty does not cover product damage caused by human factors, including unauthorized disassembly, modification, private maintenance, improper operation and other non-product quality problems. Please contact our after-sales customer service in time if you encounter any product quality problems.

1. Confirm return address in advance: Contact our customer service team to obtain the official authorized return address before returning goods. Unauthorized returns without prior confirmation will not be eligible for full refunds. Keep products and packages as original as possible.
2. Submit tracking information: After sending back the products, provide the return tracking number to our customer service team. No additional processing fees will be charged for eligible returns and exchanges.
3. Processing cycle: We will inspect and process returned packages within 3-5 business days after receiving the goods.
4. Shipping cost liability for personal reasons: The customer shall bear the return shipping fee, subject to the selected express company's rates.
5. Shipping cost liability for quality reasons: If products are damaged, incorrect or defective due to our official reasons, customers do not need to bear return shipping fees.

STAROLE will resend replacement products via standard shipping with a valid tracking number by default. If you need expedited shipping for replacement goods, please contact customer service to customize a better solution.

After we receive and verify your returned products, we will complete internal processing within 3-5 business days. Refund arrival time varies according to the payment method:

1. PayPal account: about 48 hours.
2. Credit card: 7-14 business days.

The following situations are not covered by the refund and return policy:

1. Lost or stolen products after delivery.
2. Products that have exceeded the official warranty period.
3. Products without quality problems that exceed the 30-day return window.
4. Free gifts and complimentary items.
5. Products repaired or modified by third-party institutions or individuals.
6. Products damaged due to improper operation, including drop damage, extreme temperature damage, water ingress or irregular use.
7. Computers used for more than six months are not supported for return and refund; only same-model replacement service is available.

Return Authorization Required: All returns must apply for RMA (Return Merchandise Authorization) from STAROLE customer service in advance. Unauthorized returns will be rejected upon receipt.

Return Handling Fee: All non-quality-related returns will incur a shipping and handling fee averaging $20, with the specific amount adjusted according to product weight and shipping origin.

STAROLE Official Return Address
Recipient: STAROLE Official
Address: 189-32 45th Ave, Flushing, New York, 11358, United States

US Service Hotline: +1 (213) 258 7490
Email: service@starole.com