Payment Policy

STAROLEG's checkout system is primarily powered by Shopify Payments. We support the following verified and secure payment options for domestic and international orders:

• PayPal: Accepts mainstream debit and credit cards, including Visa, MasterCard, American Express and Discover.
• Direct Credit Card Checkout: Processed securely via Shopify Payments, supporting globally recognized consumer credit and debit cards.
• Bank Wire Transfer: Available for customers who prefer traditional offline bank transfer transactions for order settlement.

Note: For payment errors, transaction failures, checkout abnormalities or payment-related technical issues, please contact service@starole.com. We guarantee a response within 24 business hours.

Our support team is available to help with payment verification, checkout questions and transaction issues.

Please follow the official procedure below:

1. Finalize your cart: Select Bank Wire Transfer during checkout to confirm your official order details.
2. Use your Order ID: Use the unique Order ID from your order confirmation email as the exclusive payment reference for accurate order verification.
3. Complete the transfer: Submit your transaction proof and full billing details to our customer service team for verification.
4. Wait for confirmation: Once payment is fully verified by our finance team, we will initiate order processing and shipment arrangements.

A payment declined by our system or payment processor cannot be recovered or manually reinstated. You will need to place a new order. Before rechecking out, please verify:

1. All order and delivery information, including shipping address, phone number and email address, is accurate and complete.
2. All card credentials, including card number, expiration date, CVV code and registered billing address, are correct.
3. Your card issuer has not restricted or blocked international online transactions.
4. Your card has sufficient available balance or credit limit for the full order amount.

If all information is correct, retry using PayPal or another valid credit card supported by Shopify Payments.

Credit card transaction failures typically result from:

• Your debit or credit card is not enabled for online or international transactions.
• Your issuing bank or card provider has declined, flagged or blocked the transaction due to internal security rules.
• Inaccurate card information, expiration date or billing address entered during checkout.
• Insufficient available balance or remaining credit limit.
• Excessive payment attempts triggering automated risk-control restrictions.

Solutions: Retry the same payment method after a short waiting period, or switch to PayPal or another valid payment card.

STAROLEG does not charge hidden fees, service charges or processing surcharges. The additional 1%-3% fee labeled as an International Service Fee or Foreign Transaction Fee is charged exclusively by your card-issuing bank.

Our global payment processing system handles cross-border transactions. Even when you pay in your local currency, most financial institutions classify these transactions as international and may apply a foreign transaction fee for network routing and cross-border processing.

Verification Guide: Cross-reference your STAROLEG order confirmation with your bank statement. The amount charged by our platform will match your order total precisely. Extra line-item charges are bank-imposed fees and are not collected by STAROLEG.

Recommendation: To avoid foreign transaction fees, use a payment card with zero foreign transaction fees. For fee disputes, contact your card-issuing bank directly.

If you encounter unresolved payment discrepancies, transaction questions or order verification issues, please contact our professional support team. We will review and respond to legitimate inquiries within 24 hours.

STAROLEG Official Support Email: service@starole.com
US Service Hotline: +1 (213) 258 7490