Shipping Policy

United States Shipping time estimate: 3-7 business days.
United Express Shipping time estimate: 2-3 business days.
Other countries: 10-15 days.

Note: The delivery time of pre-sale products is subject to the official product arrival time.

If you have any inquiries about the progress of your order, please get in touch with us. Alternatively, you can check the real-time logistics status on the FedEx or UPS official website with your tracking number.

Our shipping service follows the U.S. official holiday calendar. Orders placed on New Year's Eve and Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the Friday following Thanksgiving, Christmas Eve and Christmas Day will be arranged for shipment on the next working day.

Parcels may be delayed due to severe weather, product inventory shortages, billing and shipping information verification, and other uncontrollable factors. Occasional global logistics adjustments may also cause partial delivery delays beyond our control.

Once an order has been successfully placed, product specifications, styles and purchase quantities cannot be modified directly. Please contact our customer service team to cancel the incorrect order first, and then place a new order for your target items on the STAROLE official website.

Unfortunately, the delivery address and shipment information cannot be modified once the package is in transit. Please confirm your delivery address carefully before submitting your order.

Please contact the STAROLE after-sales team in a timely manner for processing.

If you receive incorrect, damaged or defective products, please contact our customer service team immediately and prepare the following materials for verification:

1. Clear photos of the received items and the complete delivery note, with all key information clearly visible.
2. Clear images of the original ordered product for comparison.

Please submit a feedback application within 48 hours after receiving the goods. Our professional after-sales team will respond within 24 hours and provide a targeted solution.

All orders delivered to the United States are shipped from our local US warehouse.

All orders delivered to Europe are shipped from our local European warehouse.

We support global shipping services for most regions. However, we currently do not deliver to Guam, the US Virgin Islands, American Samoa, Micronesia, Hawaii, the Marshall Islands, the Northern Mariana Islands, Armed Forces Americas, Middle East countries or Southeast Asian countries.

Thank you for your understanding and support.

STAROLE provides free shipping service for all orders with no hidden shipping fees.